At LÖVI, your privacy matters. We’re committed to protecting your personal data and being transparent about how we use it. This policy outlines what information we collect, why we collect it, and how it’s handled when you shop with us or interact with our website.

1. Who We Are

LÖVI is a UK-based lifestyle brand offering affirmation-based products to help create more calm, confidence, and positivity in everyday life. Our website address is: www.lovi.uk

 

2. What Information We Collect

When you visit our site, place an order, or sign up for our mailing list, we may collect the following personal information:

• Full name
• Email address
• Billing and shipping address
• Phone number (if provided)
• Payment details (handled securely via Shopify — we do not store card information)
• Order history
• Your preferences (e.g. if you sign up for emails or offers)

 

We also collect anonymous usage data through cookies to help us improve your experience.

3. How We Use Your Information

We use the information you provide to:

• Process and ship your order
• Send you order updates and confirmations
• Respond to your messages or requests
• Offer you promotions, discounts, or positive messages (if you’ve signed up)
• Improve our website and customer experience

We never sell your information. We only share it with trusted third parties when necessary — such as our delivery partners or payment providers — to complete your order or manage your account.

 

4. Email Marketing

If you choose to subscribe to our mailing list, you’ll receive occasional emails from us — including affirmations, special offers, product launches, or journal prompts. You can unsubscribe at any time by clicking the link at the bottom of any email, or by contacting us at anna@lovi.uk

5. Cookies

Our website uses cookies — small files stored on your device — to:

• Keep your shopping cart updated
• Remember your preferences
• Track anonymous usage so we can improve our site

You can disable cookies through your browser settings, though some features of our site may not work as intended without them.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Ask for your data to be updated or corrected
• Request that we delete your data (where applicable)
• Withdraw consent for marketing at any time

 

To exercise any of these rights, contact us at 

7. How We Protect Your Information

We use Shopify’s secure platform and trusted partners like Gelato (for print-on-demand) to protect your data. All transactions are encrypted and we never store your payment details.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted here, and we’ll update the date at the top of the page.

9. Contact Us

If you have any questions about this policy or your data, please contact:

LÖVI

Email: anna@lovi.uk